Where did they start

Before 2015, Marchants offered school apparel alongside sports equipment and other merchandise to a broad audience. They wanted a dedicated platform for school spirit wear where each school could have its own custom store, and so School Wear was brought to life to meet that vision.

The platform gives students, staff and parents easy access to high-quality branded apparel that builds pride, unity and a sense of belonging within school communities.

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However, operations were manual and fragmented:

• Orders were processed by email
• No consistent ticketing or client support system
• Limited ability to scale beyond a small number of schools

Problem and Solution

The Challenge

• How to create hundreds of unique school stores without sacrificing quality
• How to handle high-order volumes (1000+ daily) seamlessly
• How to integrate e-commerce, ERP and client services into a single process
• How to streamline customer support and improve client retention

The 6ixSenses Solution

6ixSenses delivered a fully customised, shop-in-shop e-commerce solution on BigCommerce, supported by a defined process that makes it easy to design, scale and sustain operations.

1. Designed each store from the ground up, working with schools to select colours, logos and decoration options for apparel such as hoodies, caps, backpacks and jerseys.
2. Developed and integrated systems that connect e-commerce, ERP and customer service platforms to remove manual work.
3. Automated operations by replacing email-based service with a streamlined ticketing system for faster responses and higher satisfaction.
4. Maintained operational excellence by managing orders, performing quality checks, monitoring inventory, and providing detailed reports through a project management dashboard.
5. Supported marketing initiatives for School Wear with targeted email and social media campaigns to boost awareness and engagement.

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Where are they now

• 400+ fully functional school web stores live across the country
• Processes over 1000 orders per day reliably
• 7 years of continued partnership with 6ixSenses, maintaining and scaling operations

• Improved client experience with LiveChat, ticketing and retention programs
• Recognised as a leader in the school spirit wear category
• A sustainable system designed to expand without operational bottlenecks

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The sum up

We transformed School Wear from a concept into a nationwide, scalable e-commerce platform. School Wear now offers easy school spirit wear programs thanks to custom web store design, strong operational support and fully connected systems. Students, teachers and parents can show their school pride without any hassle.

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